Privacy Policy

1. Introduction

Total Technology Zonne ("we", "us", or "our") operates the System Design Masterclass platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using the platform, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account data: Name, email address, and password when you create an account
• Payment data: Payment PayPal payments are processed by PayPal, and UPI payments go through your own UPI app and bank. We keep the payment amount and the transaction reference, and we never see or store card numbers.
• Profile data: Avatar, bio, and preferences you choose to share
• Communications: Messages you send to our support team
• AI tutor questions: The questions you ask the AI tutor, with the lesson you asked from, the answer style you chose, and whether the tutor answered. We read them to improve the course and the tutor. Do not put personal or sensitive information in a question.

2.2 Information Collected Automatically

• Usage data: Pages viewed, lessons completed, quiz scores, time spent on content, and learning streaks
• Device data: Browser type, operating system, screen resolution, and IP address
• Cookies: Session cookies for authentication and preference cookies for theme and settings

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the learning platform
• Track your learning progress, XP, streaks, and achievements
• Process payments and give you access to the courses you bought
• Send transactional emails (account verification, password resets, receipts)
• Send optional marketing emails (new lessons, features) that you can opt out of at any time
• Improve our content and platform based on usage patterns and feedback
• Display leaderboards and community features (opt-in)
• Prevent fraud and enforce our Terms of Service

4. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors: PayPal to process PayPal payments. UPI payments go directly through your UPI app and bank
• Hosting providers: Vercel for application hosting, Neon for database services
• Analytics: Aggregated, anonymized usage data to improve the platform
• Advertising platforms: We advertise on Google Ads, LinkedIn and ChatGPT (OpenAI Ads). If you accept analytics cookies, their measurement tags may run on our pages. When you buy a course, we tell OpenAI Ads that a purchase happened, with the order amount, the course, and OpenAI's own ad-click reference if you arrived from a ChatGPT ad. We never send your name, email address or phone number to an advertising platform, and we do not upload customer lists to them.
• Legal compliance: When required by law, court order, or government request

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/HTTPS)
• Encryption of sensitive data at rest
• Secure, HTTP-only session cookies
• Regular security audits and dependency updates
• Access controls and role-based permissions for staff

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies

We use the following types of cookies:

• Essential cookies: Required for authentication and core platform functionality, including a random identifier that lets a visitor without an account ask the AI tutor one question
• Preference cookies: Store your theme (light/dark) and display preferences
• Analytics cookies: Help us understand how the platform is used (anonymized)
• Attribution cookies: Remember which website or ad brought you to us (for example a search result or a ChatGPT ad click) for up to 30 days, so we know which channels lead to a purchase
• Advertising cookies: Set by Google Ads, LinkedIn and OpenAI Ads measurement tags, only after you accept cookies, to measure whether our ads work. The OpenAI tag also stores your cookie choice itself, so it can respect a refusal

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Request restriction of data processing
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at the email below.

8. Data Retention

We retain your account data and learning progress for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at inboxtoroni@gmail.com.