Policies
Refund and Cancellation Policy
Plain answers about what happens after you pay, before you pay.
Last updated
This is a digital course. All sales are final and there are no refunds.
Once your access opens, the purchase is complete. It cannot be returned, exchanged or cancelled.
Why there are no refunds
Each course is a digital product. The moment your payment is confirmed, every lesson in the course opens to you in full, so there is nothing to send back. That is why every sale is final.
So that you can judge a course before paying, 18 System Design lessons and 10 AI Engineering lessons are free to read, with no account needed: free System Design lessons and the AI Engineering course page. Please read them first. Prices are on the pricing page.
Cancellation
There is nothing to cancel after you buy. Each course is a one-time payment: there is no subscription, nothing renews, and you are never charged again for the same course.
Before you pay, you can stop at any point simply by not completing the payment. Leaving the checkout page charges you nothing.
Failed payments and duplicate charges
A payment error is not a purchase, so it is handled separately from the rule above. If something went wrong with the payment itself, tell us and we will check it against our payment records:
- The payment failed, but money left your account. If the payment never reached us, your bank, UPI app or PayPal reverses it on its own, on its own timetable. If it did reach us, we open the course you paid for.
- You were charged twice for the same course. You can only own a course once, so the second charge is a mistake. We return that second charge to the account it came from. The course you bought stays yours.
Correcting an error like these puts right a payment that should never have happened. It is not a refund of a course you bought, and it does not change the no-refunds rule.
How to report a payment problem
Email inboxtoroni@gmail.com with the email address you paid with, the date, the amount, and the payment reference: the 12-digit UTR (UPI Ref No.) from your UPI app, or the PayPal transaction ID. If your payment went through but the course has not opened, see how delivery works.
Sold by Roni Das, trading as Total Technology Zonne, through systemdesign.academy. Questions: inboxtoroni@gmail.com.